Privacy Policy

Last Updated: January 2025

1. Introduction

Life Enrichment Counseling Center, Inc., "we," "our," or "us," respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, protect, and disclose information when you visit our website, complete a form, communicate with us, or use our services.

2. Information We Collect

We may collect information that you voluntarily provide to us, including:

• Name
• Email address
• Phone number
• Location preference (office or telehealth)
• Insurance information
• Service interests and counseling needs
• Messages, inquiries, or other communications you send to us
• Phone numbers and SMS consent information, including opt-in source, date, and method, when you voluntarily provide your phone number and consent to receive text messages from us

We may also automatically collect certain information when you visit our website, including IP address, browser type, device information, usage data, cookies, and similar tracking technologies.

3. How We Use Your Information

We may use the information we collect to:

• Provide, maintain, and improve our services
• Respond to your inquiries, requests, and communications
• Schedule appointments or consultations
• Send service-related updates and operational communications
• Send marketing communications only where permitted by your consent
• Analyze website usage and improve user experience
• Comply with legal, regulatory, or business obligations
• Send transactional and informational SMS messages related to our services, including appointment reminders, confirmations, service updates, and operational notices, only when you have provided consent

4. Information Sharing

We may share personal information with trusted service providers who perform services on our behalf, such as customer relationship management, communications, analytics, scheduling, technical support, and customer service. These service providers are permitted to use personal information only as necessary to provide services to us and are expected to protect the information appropriately.

We do not sell your personal information.

5. SMS Communications and Consent

By providing your mobile phone number and opting in, you consent to receive SMS messages from Life Enrichment Counseling Center, Inc. SMS consent may be obtained through web forms, scheduling forms, service inquiries, or other clear opt-in methods where you are informed that you are agreeing to receive text messages.

SMS messages may include:

• Transactional messages: Appointment confirmations, reminders, service updates, and other operational communications related to services you have requested
• Marketing or promotional messages: Special offers, discounts, event promotions, and service announcements (only sent where permitted by your consent)

Message frequency may vary. Message and data rates may apply depending on your mobile carrier and plan.

You may opt out of SMS communications at any time by replying STOP to any message. You may request assistance by replying HELP or by contacting us directly at info@leccinc.com.

SMS consent is not a condition of purchase or engagement with our services.

6. Non-Sharing of Mobile Information and SMS Consent

No mobile information will be shared with third parties for marketing or promotional purposes. Information sharing with subcontractors or service providers who support our services, such as customer service, scheduling, technical support, or message delivery, is permitted only as necessary to provide those services.

All other use case categories exclude text messaging originator opt-in data and consent. SMS opt-in data and consent will not be shared with any third parties.

7. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to collect information about website activity and improve the functionality of our website. You can instruct your browser to refuse cookies or notify you when cookies are being used. Some parts of the website may not function properly without cookies.

8. Data Security

We implement reasonable technical, administrative, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is completely secure.

9. Your Rights and Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Request a copy of your data
• Object to certain uses of your personal information

To exercise these rights, please contact us at info@leccinc.com.

10. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including to provide services, comply with legal obligations, resolve disputes, and maintain business records.

11. Children's Privacy

Our services are not intended for individuals under the age of 18 without parental consent. We do not knowingly collect personal information from children without appropriate parental or guardian authorization.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised "Last Updated" date.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Life Enrichment Counseling Center, Inc.
Email: info@leccinc.com
Phone: (703) 754-0636

For questions specifically related to SMS communications or SMS consent, please contact us at info@leccinc.com.

For more information about how we handle your data and protect your rights, please see our Terms of Service.